TERMS OF SERVICE
Welcome to Qalunorvex. These Terms of Service explain the conditions that apply when you browse our online store or place an order at qalunorvex.com. Please read them before purchasing.
1. ABOUT THE STORE
Qalunorvex is an online trading name operated by FEXSON SOLUTIONS LTD, a private limited company registered in England and Wales under company number 16027247.
Registered office: 108 Ponteland Road, Newcastle upon Tyne, NE5 3DD, United Kingdom.
Telephone: +44 7858 786393.
Website: https://qalunorvex.com.
2. USING OUR WEBSITE
You may browse the website and buy products for lawful purposes. Please enter accurate information during checkout, including your contact details and delivery address.
You must not misuse the website, attempt to interfere with its operation or security, or use any site content in breach of applicable law.
3. PRODUCTS AND DESCRIPTIONS
Our shop focuses on bags, leather goods, clothing-related accessories and similar items. The exact products available are those shown on the website at the time you shop.
Each product page provides information about that particular item. Check the description, materials, options and photographs before ordering. Colours and finishes may look slightly different on different screens.
The pictures and descriptions should not be taken as a promise of features that are not stated on the relevant product page. Nothing in this section affects your right to receive goods that match their description and meet applicable consumer-law standards.
4. PRICES AND PAYMENT
Product prices, applicable taxes and delivery costs will be made clear before you complete an order. The final amount payable and the payment methods available for your order are shown during checkout.
If we discover an obvious pricing or product-detail error, we will contact you to explain the issue and your available options. We will not charge a higher amount without your agreement.
Payments are handled using the methods displayed at checkout. You should not send payment to bank details supplied outside the normal checkout process unless we have independently confirmed a legitimate alternative arrangement with you.
5. PLACING AN ORDER
Review your basket, delivery information and final price before submitting your order. When you place an order, you offer to purchase the selected goods. We will provide the appropriate order confirmation or notify you if an order cannot be accepted.
If an item cannot be supplied and you have already paid for it, we will arrange a refund for the item in accordance with your legal rights.
6. DELIVERY
Available destinations, shipping methods, charges and delivery estimates are presented during the ordering process. The Shipping Policy explains how delivery is handled.
We will deliver within the agreed period. If no delivery period is agreed, UK consumer law generally requires delivery without undue delay and no later than 30 days after the contract is made. Your legal remedies remain available if delivery does not take place as required.
Please make sure your delivery information is correct and contact us promptly if you notice an error.
7. CANCELLATIONS, RETURNS AND REFUNDS
For most online purchases of goods, consumers have a legal right to cancel within 14 days after receiving the goods, without giving a reason. Certain exceptions can apply, such as goods made to a customer's specifications or clearly personalised goods.
Different rights apply if products are faulty, damaged or not as described. These statutory rights are not restricted by our Returns & Refunds Policy or these terms. Please see our Returns & Refunds Policy for more details.
8. CONSUMER RIGHTS
Goods must be as described, of satisfactory quality and fit for purpose where the law requires. Nothing in these terms removes or limits the consumer rights and remedies that cannot legally be excluded, including rights under the Consumer Rights Act 2015.
9. WEBSITE CONTENT
Our brand name, written content and website design may be protected by intellectual-property rights. Product photographs and other material may belong to their respective rights holders. Please do not reuse material commercially without permission from the applicable rights holder.
10. PERSONAL INFORMATION
We handle personal information as explained in our Privacy Policy. This includes information necessary for checkout, payment processing, delivery and customer support.
11. CHANGES TO THESE TERMS
We may update these terms when the business, website or legal requirements change. Changes will be published on the website. The terms applicable to an order will ordinarily be those made available when you placed it, subject to mandatory law.
12. CONTACT AND APPLICABLE LAW
For questions about an order or these terms, telephone +44 7858 786393 or write to FEXSON SOLUTIONS LTD at its registered office, 108 Ponteland Road, Newcastle upon Tyne, NE5 3DD, United Kingdom.
These terms are governed by the laws of England and Wales, without limiting any mandatory legal protections applicable to consumers in their country of residence.