PRIVACY POLICY
At Qalunorvex, we take the privacy of customers and website visitors seriously. This policy explains the personal information that may be collected when you use our website, why it is needed, and your rights.
1. WHO IS RESPONSIBLE FOR YOUR INFORMATION?
FEXSON SOLUTIONS LTD operates Qalunorvex and is responsible for the personal information it determines how and why to use in connection with the store.
FEXSON SOLUTIONS LTD
Company number: 16027247
Registered in: England and Wales
Registered office: 108 Ponteland Road, Newcastle upon Tyne, NE5 3DD, United Kingdom
Website: https://qalunorvex.com
Telephone: +44 7858 786393
2. WHAT INFORMATION MAY BE COLLECTED?
Depending on your actions on the website, we may receive:
- Your name, telephone number and email address when supplied during checkout or customer contact.
- Billing and delivery addresses needed to complete a purchase.
- Order details, purchased products, transaction status and communications about the order.
- Questions, messages and other information you choose to send us.
- Technical information needed for site operation and security, such as browser information, IP address, device details and essential website session data.
- Cookie preferences and, where optional features have been enabled, information associated with those features.
Payments are processed using the payment services offered at checkout. The payment provider may process payment-card or bank information under its own applicable terms and privacy information. We generally receive the transaction and order information needed to handle your purchase rather than your full payment-card details.
3. WHY INFORMATION IS USED
Personal information is used only where there is a lawful basis under applicable UK data-protection law. Typical purposes and legal bases include:
- Receiving and fulfilling orders, arranging delivery and communicating about purchases: performance of a contract or steps taken before entering one.
- Maintaining transaction records and meeting accounting, tax and other legal duties: compliance with a legal obligation.
- Supporting customers, preventing fraud, keeping the site secure and addressing complaints: legitimate interests in running a safe and reliable shop, provided those interests are not overridden by individuals' rights.
- Optional marketing, where offered and permitted by applicable rules: consent or another valid basis allowed by law. Any required consent must be obtained before that activity begins.
If you do not provide information needed for a purchase, we may be unable to process or deliver the order. Optional marketing is not a condition of buying products.
4. SHARING INFORMATION
Information may be shared when reasonably necessary with service providers involved in running the store. Depending on the services actually used, these may include:
- Wix and its website-hosting, commerce and technical service providers.
- The payment provider selected at checkout.
- Carriers or fulfilment services needed to deliver an order.
- Communications, IT security, bookkeeping or other professional service providers.
- Public authorities where disclosure is required by law.
Only information needed for the relevant purpose should be shared. Third parties may also have their own privacy notices where they act as independent controllers.
5. COOKIES AND SIMILAR TECHNOLOGIES
The website may use cookies and similar technologies that are needed for security, essential shopping functions, session handling and remembering choices. Other tools, such as analytics or advertising technologies, may be present depending on the website's configuration.
Where the law requires consent before optional cookies or similar technologies are used, visitors must be given clear information and a choice before those technologies are activated. Cookie controls, if used, should allow visitors to manage their preferences. Information about the specific cookies active on the website must match the tools actually installed.
6. KEEPING PERSONAL INFORMATION SAFE
Personal information should be protected using reasonable organisational and technical measures, including access controls and suitable safeguards provided by the platform and relevant service providers. No online system can guarantee absolute security.
7. HOW LONG INFORMATION IS KEPT
We keep personal information only for as long as it is needed for the reason it was collected, including order fulfilment, customer service, the handling of disputes and applicable accounting or legal duties.
Records that are no longer required should be deleted or anonymised securely. The exact retention period depends on the type of record and the relevant legal requirement.
8. INTERNATIONAL DATA TRANSFERS
Website, payment or communications providers may operate in more than one country. Where personal information is transferred outside the UK, the company must ensure that any applicable UK international data-transfer requirements and safeguards are met.
9. YOUR DATA PROTECTION RIGHTS
Depending on the circumstances, UK data-protection law gives you rights to request access to your personal information, correct inaccuracies, request deletion, restrict processing, object to certain uses, and receive information in a portable format where applicable.
Where processing relies on consent, you can withdraw consent. You can also object to the use of your personal information for direct marketing.
To raise a privacy question or exercise a right, telephone +44 7858 786393 or write to our registered office using the contact details in section 1.
You can also complain to the Information Commissioner's Office (ICO). Details are available at https://ico.org.uk.
10. UPDATES TO THIS POLICY
This policy may be updated if the website, our handling of personal information or relevant laws change. Any updated version will be published on the website.