SHIPPING POLICY
This Shipping Policy explains how delivery options, costs and timeframes are communicated when shopping at Qalunorvex.
1. DELIVERY DESTINATIONS
The destinations available for an order are those presented during checkout. Eligibility may depend on the product, delivery address and delivery services available. If the website does not offer delivery to your location, please contact us before ordering.
2. SHIPPING METHODS AND COSTS
The available shipping methods and delivery charges for your order should be visible before you confirm payment. Review the full order total at checkout, including any applicable taxes and delivery charges.
There should be no undisclosed delivery charges added after you agree to the order total.
3. DELIVERY TIMES
Delivery estimates depend on the items ordered, the destination and the shipping service selected. The applicable estimate or agreed delivery period should be shown before you place your order.
We will deliver within the agreed period. Where no different period has been agreed, applicable UK consumer law normally requires delivery without undue delay and within 30 days of the contract being made.
If delivery is seriously delayed or does not take place as agreed, you may have legal rights to request delivery within an appropriate further period or, in relevant circumstances, end the contract and receive a refund.
4. DELIVERY ADDRESS AND ORDER DETAILS
Please check the delivery address and contact details before ordering. If you find a mistake, contact us promptly using the phone number below. We will try to assist, but changes may not be possible once an order is being prepared or has been dispatched.
5. MISSING OR DAMAGED PARCELS
If a parcel has not arrived, is marked as delivered but cannot be found, or arrives damaged, please contact us so the problem can be investigated.
Your legal rights remain in place. The risk of loss or damage generally remains with the trader until the goods come into your physical possession, subject to applicable legal exceptions.
6. INCORRECT OR FAULTY ITEMS
If you receive the wrong item or an item that is faulty or not as described, contact us with your order information and an explanation of the issue. You can provide photographs where useful, but this does not replace or reduce your statutory rights.
Our Returns & Refunds Policy explains how statutory rights and return arrangements work.
7. CONTACT
Qalunorvex is operated by FEXSON SOLUTIONS LTD.
Telephone: +44 7858 786393
Registered office: 108 Ponteland Road, Newcastle upon Tyne, NE5 3DD, United Kingdom